Public digital systems live in the space between policy and everyday work. A successful system must respect both: the formal process that gives it purpose and the people who must use it under real constraints.
I start by mapping the decisions a person needs to make, the information they need at each step, and the places where the current process loses time or trust. Only then do I choose screens, reports, or technology.
This approach has shaped my work on local government portals, monitoring systems, and assessment tools. Clarity is not just a visual quality; it is an operational advantage.